Privacy Policy

At MONODOVE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

When you place an order, subscribe to our newsletter or contact us, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Telephone number (where provided)
  • Payment information (processed securely by our payment providers)
  • Any information you choose to include in your correspondence with us

How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Provide customer support
  • Respond to enquiries
  • Send order updates and shipping notifications
  • Send newsletters and conservation updates (only if you have subscribed)
  • Improve our website and customer experience
  • Comply with legal obligations

Payment Information

MONODOVE does not store your payment card details. Payments are securely processed by trusted third-party payment providers.

Newsletter

If you subscribe to our newsletter, we'll occasionally send updates about new collections, conservation impact, exclusive offers and company news.

You can unsubscribe at any time using the link included in every email.

Cookies

Our website uses cookies to help it function correctly, remember your preferences and understand how visitors use the site. This allows us to continually improve your browsing experience.

You can manage or disable cookies through your browser settings.

Sharing Your Information

We only share your information where necessary to operate our business, including:

  • Payment processors
  • Shipping and fulfilment partners
  • Website and analytics providers
  • Email marketing providers

We never sell your personal information to third parties.

Data Security

We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, loss or misuse.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request a copy of the personal information we hold about you

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the Contact page on our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality. Any updates will be published on this page.